In order to take care of each other the best we can, we’ve made some updates at the studio. Please carefully read the below information to learn about our updated procedures:
CLEANING & SAFETY
MASKS: Masks are optional at the studio and if you would like one, simply ask the front desk. You are more than welcome to wear a mask at any or all times.
CONTACTLESS CHECK-IN: To limit contact and congregation in the lobby, you are able to check yourself in when you arrive at the studio through our U3 App. To make this process even smoother, please ensure you book your bike ahead of time and you are also welcome to book shoe & mat rentals ahead of time.
SHOES & MATS: If you need to rent shoes or a mat please let us know ahead of time that you are renting by using the “add on” feature when booking your class on the U3 App. After class, all shoes, mats, and bikes will be disinfected and cleaned thoroughly by the U3 Crew.
CLASS SCHEDULE & BOOKING:
CLASS SCHEDULE: We know everyone’s work schedule may look different now. For us to learn what times and classes best serve you, we have changed our booking window to every Sunday at 5 PM for the upcoming week.
BOOKING CLASSES: On Sundays at 5 PM, you will be able to book classes for Tuesday - Monday of the following week. Unlimited Members will still be able to book classes 24 hours ahead of time. As classes are added or changed, we will provide updates in our weekly e-mail.
WAITLIST: If a class is waitlisted, don’t be afraid to join! We are using the waitlist to determine what class start times work best for you while we adapt to a new schedule.
CANCELLATIONS: To allow as many people as possible to attend our classes, there will be a strict 12-hour cancellation policy. Please remember to cancel via our app or online at least 12 hours prior to the start of class.
NO LATE ENTRY: For everyone's safety, there will be absolutely no late entry to classes. You will also not be permitted to check-in/enter the studio until 15 minutes prior to the start of class time. This extra time will allow staff to thoroughly disinfect our studios and all high-touch surfaces.
In order to cancel a Class, you must “unreserve” that Class 12 hours before the start of the Class. Once your Class is unreserved in a timely manner, it will be returned to your Series to be used at a future date (subject to expiration of the Series). If you haven’t unreserved your Class by 12 hours before the start of the Reserved class is scheduled local time, your scheduled Class will be charged to and deducted from your Package or Membership, even if you do not attend the class.
You can cancel your reservation in the following ways:
1. Log into your account and, next to the class you wish to cancel, press “unreserve”
2. Call the studio where your class booked and cancel the class over the phone
Please do not come to class if you are feeling ill or have any symptoms of COVID 19. Call us to cancel to your class.